10-K
TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Entire Document
 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

DECEMBER 31, 2018 FORM 10-K

 

TABLE OF CONTENTS

 

 

 

 

 

 

Page No.

 

 

 

CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTS 

ii

 

 

 

AVAILABILITY OF INFORMATION 

ii

 

 

 

PART I 

 

 

 

 

 

Item 1. 

Business

1

 

 

 

Item 1A. 

Risk Factors

7

 

 

 

Item 1B. 

Unresolved Staff Comments

17

 

 

 

Item 2. 

Properties

17

 

 

 

Item 3. 

Legal Proceedings

18

 

 

 

Item 4. 

Mine Safety Disclosures

18

 

 

 

PART II. 

 

 

 

 

 

Item 5. 

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

19

 

 

 

Item 6. 

Selected Financial Data

22

 

 

 

Item 7. 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

24

 

 

 

Item 7A. 

Quantitative and Qualitative Disclosures About Market Risk

43

 

 

 

Item 8. 

Financial Statements and Supplementary Data

45

 

 

 

Item 9. 

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

45

 

 

 

Item 9A. 

Controls and Procedures

45

 

 

 

Item 9B. 

Other Information

46

 

 

 

PART III 

 

 

 

 

 

Item 10. 

Directors, Executive Officers and Corporate Governance

46

 

 

 

Item 11. 

Executive Compensation

47

 

 

 

Item 12. 

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

47

 

 

 

Item 13. 

Certain Relationships and Related Transactions, and Director Independence

47

 

 

 

Item 14. 

Principal Accountants Fees and Services

47

 

 

 

PART IV 

 

 

 

 

 

Item 15. 

Exhibits and Financial Statement Schedules

47

 

 

 

Item 16. 

Form 10-K Summary

50

 

 

 

SIGNATURES 

51

 

 

INDEX TO THE CONSOLIDATED FINANCIAL STATEMENTS OF TTEC HOLDINGS, INC. 

F-1

 

 

 

i