10-K
TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Entire Document
 

As of December 31, 2018, our customer engagement centers were located in the following countries:

 

 

 

 

 

 

 

 

 

 

 

 

    

 

    

 

    

 

    

Total

 

 

 

 

 

 

 

 

 

Number of

 

 

 

Multi-Client

 

Dedicated

 

Managed

 

Delivery

 

 

 

Centers

 

Centers

 

Centers

 

Centers

 

Australia

 

 —

 

 3

 

 —

 

 3

 

Brazil

 

 2

 

 —

 

 —

 

 2

 

Bulgaria

 

 2

 

 —

 

 —

 

 2

 

Canada

 

 7

 

 —

 

 1

 

 8

 

China

 

 —

 

 —

 

 1

 

 1

 

Germany

 

 —

 

 —

 

 1

 

 1

 

India

 

 2

 

 —

 

 —

 

 2

 

Ireland

 

 1

 

 —

 

 —

 

 1

 

Mexico

 

 3

 

 —

 

 —

 

 3

 

Philippines

 

17

 

 2

 

 —

 

19

 

Poland

 

 —

 

 —

 

 1

 

 1

 

South Africa

 

 —

 

 —

 

 1

 

 1

 

Thailand

 

 —

 

 —

 

 1

 

 1

 

United Kingdom

 

 —

 

 —

 

 2

 

 2

 

United States of America

 

23

 

 6

 

 9

 

38

 

Total

 

57

 

11

 

17

 

85

 

 

The leases for our customer engagement centers have remaining terms ranging from one to 15 years and generally contain renewal options. We believe that our existing customer engagement centers are suitable and adequate for our current operations, and we have plans to build additional centers to accommodate future business.

 

ITEM 3.  LEGAL PROCEEDINGS

From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and reasonably estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time.

Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

 

ITEM 4.  MINE SAFETY DISCLOSURES

 

Not applicable.

 

 

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