10-K
TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Entire Document
 

Table of Contents

TTEC HOLDINGS, INC. AND SUBSIDIARIES

Notes to the Consolidated Financial Statements

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the Year Ended December 31,

 

 

 

    

2018

    

2017

    

2016

 

Capital Expenditures

 

 

 

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

38,617

 

$

48,069

 

$

40,321

 

Customer Growth Services

 

 

 

 —

 

 

871

 

 

4,185

 

Customer Technology Services

 

 

 

3,957

 

 

2,308

 

 

5,217

 

Customer Strategy Services

 

 

 

876

 

 

710

 

 

1,109

 

Total

 

 

$

43,450

 

$

51,958

 

$

50,832

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

December 31,

 

 

 

 

2018

    

2017

 

2016

 

Total Assets

 

 

 

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

788,550

 

$

869,594

 

$

585,679

 

Customer Growth Services

 

 

 

42,981

 

 

41,036

 

 

71,540

 

Customer Technology Services

 

 

 

162,222

 

 

100,351

 

 

115,537

 

Customer Strategy Services

 

 

 

60,755

 

 

67,755

 

 

73,548

 

Total

 

 

$

1,054,508

 

$

1,078,736

 

$

846,304

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

December 31,

 

 

 

 

2018

    

2017

 

2016

 

Goodwill

 

 

 

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

114,036

 

$

119,497

 

$

42,589

 

Customer Growth Services

 

 

 

24,439

 

 

24,439

 

 

24,439

 

Customer Technology Services

 

 

 

41,979

 

 

40,839

 

 

41,500

 

Customer Strategy Services

 

 

 

24,179

 

 

24,952

 

 

24,153

 

Total

 

 

$

204,633

 

$

209,727

 

$

132,681

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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