10-K
TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Entire Document
 

Table of Contents

TTEC HOLDINGS, INC. AND SUBSIDIARIES

Notes to the Consolidated Financial Statements

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As of and for the

 

 

 

 

Year Ended December 31,

 

 

    

 

2018

    

2017

    

2016

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

United States

 

 

$

862,026

 

$

820,597

 

$

693,023

 

Philippines

 

 

 

351,829

 

 

353,122

 

 

351,853

 

Latin America

 

 

 

109,104

 

 

130,082

 

 

122,347

 

Europe / Middle East / Africa

 

 

 

67,163

 

 

62,597

 

 

65,866

 

Canada

 

 

 

61,071

 

 

74,252

 

 

13,950

 

Asia Pacific / India

 

 

 

57,978

 

 

36,715

 

 

28,219

 

Total

 

 

$

1,509,171

 

$

1,477,365

 

$

1,275,258

 

 

 

 

 

 

 

 

 

 

 

 

 

Property, plant and equipment, gross

 

 

 

 

 

 

 

 

 

 

 

United States

 

 

$

508,202

 

$

490,110

 

$

441,222

 

Philippines

 

 

 

130,176

 

 

137,683

 

 

133,214

 

Latin America

 

 

 

44,065

 

 

51,451

 

 

50,605

 

Europe / Middle East / Africa

 

 

 

10,499

 

 

10,280

 

 

8,805

 

Canada

 

 

 

15,193

 

 

15,912

 

 

19,988

 

Asia Pacific / India

 

 

 

19,874

 

 

24,592

 

 

23,484

 

Total

 

 

$

728,009

 

$

730,028

 

$

677,318

 

 

 

 

 

 

 

 

 

 

 

 

 

Other long-term assets

 

 

 

 

 

 

 

 

 

 

 

United States

 

 

$

56,459

 

$

46,029

 

$

36,442

 

Philippines

 

 

 

5,188

 

 

7,753

 

 

8,194

 

Latin America

 

 

 

1,329

 

 

1,475

 

 

1,161

 

Europe / Middle East / Africa

 

 

 

544

 

 

(750)

 

 

1,099

 

Canada

 

 

 

241

 

 

324

 

 

514

 

Asia Pacific / India

 

 

 

1,680

 

 

4,326

 

 

110

 

Total

 

 

$

65,441

 

$

59,157

 

$

47,520

 

 

 

 

(4)ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS

Accounts receivable, net in the accompanying Consolidated Balance Sheets consists of the following (in thousands):

 

 

 

 

 

 

 

 

 

 

 

December 31,

 

 

    

2018

    

2017

 

Accounts receivable

 

$

355,107

 

$

392,823

 

Less: Allowance for doubtful accounts

 

 

(4,145)

 

 

(921)

 

Accounts receivable, net

 

$

350,962

 

$

391,902

 

 

Activity in the Company’s Allowance for doubtful accounts consists of the following (in thousands):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

December 31,

 

 

    

2018

    

2017

    

2016

 

Balance, beginning of year

 

$

921

 

$

662

 

$

2,176

 

Provision for doubtful accounts

 

 

3,679

 

 

458

 

 

1,164

 

Uncollectible receivables written-off

 

 

(429)

 

 

(180)

 

 

(2,670)

 

Effect of foreign currency and other

 

 

(26)

 

 

(19)

 

 

(8)

 

Balance, end of year

 

$

4,145

 

$

921

 

$

662

 

 

F-26