TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Entire Document

Exhibit 10.84




This Executive Employment Agreement (“Agreement”) is by and between TTEC Digital, LLC, a Colorado limited liability company (the “Company”), a wholly owned subsidiary of TTEC Holdings, Inc., a Delaware corporation (“TTEC Parent”), and Steven C. Pollema ("Employee" or “Pollema”), each a “Party” and together the “Parties.” This Employment Agreement is executed to be effective as of January 1, 2019 (“Effective Date”).


Whereas, Mr. Pollema joined the Company in 2011, when the Company’s predecessor in interest was acquired by TTEC Parent.  Pursuant to the terms of the acquisition agreement, Mr. Pollema’s tenure with the company is set based on his original hire date of June 11, 2001 (“Start Date”);


Whereas, TTEC Digital is the company that TTEC Parent uses to house its business segments currently known as Customer Technology Services (CTS) and Customer Consulting Services, offering end-to-end technology, system integration services, and consulting services to clients;


Whereas, as the lead executive for CTS, Mr. Pollema is a member of the TTEC Parent executive leadership team (known as the “Executive Committee” or the “EC”);


Whereas, notwithstanding Mr. Pollema’s employment arrangement with the Company, it is the desire of TTEC Parent and the Compensation Committee of the TTEC Board of Directors (“Compensation Committee”), on the advice of the independent compensation consultant to the Committee, to restate the prior employment arrangements via this Restated Executive Employment Agreement in order to update the severance, non-competition, non-solicit, and change in control provisions thereof, and to reflect the prevailing market terms for similarly situated executives;


NOW, TEREFORE, the purpose of this Agreement is to formally document the terms and conditions of Mr. Pollema’s employment with the Company as of the Effective Date.


1.         APPOINTMENT.


a.   The Agreement, hereby confirms Mr. Pollema’s appointment as Executive Vice President for TTEC Digital Technology business, reporting to TTEC Parent’s chief executive officer, Mr. Ken Tuchman (the “CEO”), and as a member of TTEC Parent’s Executive Committee.


b.   Mr. Pollema shall devote his full-time and best efforts to the performance of all duties contemplated by his title and responsibilities, and as assigned to him from time to time by the CEO or his delegates. Unless otherwise specifically authorized in writing by TTEC Parent, Employee shall not engage in any other business activity, or otherwise be employed by any other company other than TTEC’s subsidiaries. Notwithstanding the foregoing, Mr. Pollema is not precluded by the terms of this Agreement from serving on boards of directors of other non-competitor companies or not-for-profit organizations with TTEC Parent’s prior written approval.


c.   As a member of TTEC Parent Executive Committee, Mr. Pollema shall render services to TTEC Parent as necessary and desirable to protect and advance the best interests of TTEC Parent and all its affiliated companies, acting at all times, in accordance with TTEC Ethics Code: How TTEC Does Business (or a successor code of conduct document), Ethics Code for