Kenneth D. Tuchman sees the world from the customer’s perspective. In 1982, fed up with the way businesses were operating customer care as a burden and a cost center, he founded TeleTech to transform the way companies deliver the customer experience.
With his innate understanding of the power of data and technology to connect customers directly with brands, Tuchman saw the customer experience revolution on the horizon and built a company to lead it. His perspective on the importance of the customer as a strategic asset fuels TeleTech's culture of technology innovation and operational excellence. With a holistic approach that integrates strategy, process, technology, and execution capabilities, TeleTech helps its Global 1000 clients turn the complexities of customer care into a seamless competitive advantage that delivers customer loyalty and long-term sustainable economic growth.
Tuchman is TeleTech's chairman of the board of directors and chief executive officer.
As TeleTech's chief financial officer, chief administrative officer, and executive vice president, Regina Paolillo leads TeleTech's finance, treasury, and accounting functions, as well as the enterprise human capital, strategic sourcing, enterprise risk management and mergers & acquisitions teams.
Prior to joining TeleTech, Paolillo was the CFO and EVP for Enterprise Services for the TriZetto Group, Inc., a privately held company providing technology-enabled solutions to the healthcare industry. She has also held CEO, CFO, and other executive leadership positions at General Atlantic. Prior to General Atlantic, Paolillo served as CFO, COO, and ultimately CEO at Creditek. After Creditek was acquired by Genpact (NYSE: G), Paolillo became the executive vice president of Revenue Cycle and the Mortgage Services Division. Before Creditek, Paolillo was the CFO and EVP of Corporate Services at Gartner, Inc.(NYSE: IT).
Martin F. DeGhetto serves as TeleTech’s Chief Operating Officer, Customer Management and Customer Growth Services. DeGhetto joined TeleTech as Executive Vice President of Operations in 2010 and assumed the responsibilities for TeleTech’s information technology in 2012.
Between 2008 and 2010, DeGhetto was an executive vice president and chief operations officer commercial division at Connextions, Inc., a privately-held technology and business services company for healthcare industry. Prior to Connextions, DeGhetto spent almost a decade at Convergys Corporation, (NYSE:CVG) a customer management company, where he held various positions of increasing responsibility culminating in his role as a senior vice president, North American/European operations which he held between 2003 and 2008. Prior to Convergys, DeGhetto was an executive with American Express Company and AT&T/American Transtech.
As Chief Revenue Officer for TeleTech, Judi Hand leads the global sales and marketing team and is responsible for generating over $400M a year in new business across customer management, growth, technology and strategic consulting.
Hand has more than 25 years of experience in sales, operations and marketing at multiple global firms. Her previous executive experience includes Senior Vice President of Enterprise Sales with AT&T, Vice President of AT&T Business Services for small and mid-sized markets, Senior Vice President of Sales and Customer Care at Qwest for small business and consumer markets, Chief Marketing Officer for US West Dex and Executive Director of Solutions Marketing and Director of Market Strategy Development for US WEST. She holds a BSBA in communications and marketing from the University of Nebraska and an MBA from Stanford University.
Robert Jimenez is responsible for advancing TeleTech’s consulting practice and delivering tangible client outcomes through the integration of our consulting, technology, care and growth solutions. Jimenez has more than 20 years of expertise in the design and delivery of customer experience.
Previous to joining TeleTech, Jimenez served as the global vice president of customer services at Genpact. In this role, he developed innovative multichannel customer experience solutions that resulted in enhanced Net Promoter Score, customer satisfaction, and loyalty metrics. Prior to Genpact, Jimenez held leadership roles at Tatum Consulting, EMC Consulting, Capgemini, and IBM.
Margaret McLean is responsible for facilitating TeleTech’s growth and investment goals from a legal and compliance perspective. She advises the Board of Directors and executive leadership team on matters such as corporate governance, mergers and acquisitions, compliance, and enterprise risk management.
McLean came to TeleTech from CH2M HILL, a $7 billion global engineering, construction, and management company where she served as Chief Legal Officer and General Counsel. Prior to CH2M HILL, McLean was Partner M&A, Finance at Holme Roberts & Owen, LLP (now known as Bryan Cave LLP), a large full services law firm representing U.S. and foreign clients.
Steve Pollema oversees the design, delivery, and profitability of TeleTech’s Customer Technology Services division. Pollema has over 25 years of experience in systems integration and management consulting, including significant client-focused experience in large-scale system development and maintenance, project management, and business planning and development.
Pollema joined TeleTech in 2011, when the company acquired eLoyalty, LLC. Previously, he held various positions within MarchFirst and Accenture.
As TeleTech’s Chief Strategy and Marketing Officer, Kyle is responsible for strategy, offer management, demand generation, sales enablement, and corporate marketing. He is passionate about partnering with brands to understand how digital customers think, behave and engage in a constantly changing, omnichannel world.
Prior to joining TeleTech, Kyle was the SVP, Growth Alliances at SapientRazorfish (formerly Razorfish). Before moving into that role, he was the Managing Director of Razorfish’s Commerce business. Based in the Dallas, TX office, he was responsible for leading the company's go-to-market growth planning for technology enablement.
As TeleTech’s Chief Information and Innovation Officer, Tony Tsai is responsible for design and delivery of all technology, information systems and shared technology services at TeleTech. Prior to joining TeleTech, Tony led innovation at UST Global, where he was responsible for innovation strategy and implementation of a global portfolio of over 80 innovation efforts across several industries and clients. Previously, he held leadership positions in multinational organizations including Fresh & Easy Markets, The Beijing Hualian Group and Procter & Gamble (P&G). In his over 25 years of experience in P&G, Tsai led large global teams in the areas of product management, innovation and information technology - creating and driving innovative, industry-leading solutions for some of their most prominent brands.
Michael Wellman leads a worldwide Human Capital organization with a focus on executing an innovative, forward-thinking people strategy to attract top talent and develop, reward and retain TeleTech’s more than 40,000 employees. Wellman has an impressive background and over 20 years of experience in creating company cultures that are less about traditional human resources and more about engaging the hearts and minds of employees as a catalyst to build a strong people culture that drives the business forward.
Previous to joining TeleTech, Wellman held executive leadership roles in Human Resources in the healthcare, customer experience and hospitality industries, where he led large-scale people strategy development, lifecycle talent management, succession planning, organizational development and human capital transformations. His previous executive experience includes leadership roles at Wellcare Health Plans, Convergys, Sitel, Planet Hollywood International and Hyatt Hotels Corporation.