But how will these investments be spent? Will the dollars be used to simplify customer interactions across channels and devices? Or will they be leveraged to help companies tailor their loyalty programs to meet the unique needs of their customers?
This month,
The December issue includes:
- A review of seven customer experience trends that will impact business in the new year.
- An essay from the new e-book, The Technology of Us, which discusses how future innovations will redefine the customer experience as we know it.
- Insight into how companies will be spending their customer experience investments in 2015.
- A Customer Strategist e-book that explores the tools and insights companies need to create the future experiences for their customers.
- A look at how next-gen learning and development tools can help payers meet heightened patient expectations in the new year.
- An infographic that examines how the digital customer experience will evolve in the year to come.
The Dialogue e-newsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.
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