Form 10-K
TTEC HOLDINGS, INC. filed this Form 10-K on 03/06/2019
Document Outline
Entire Document (15726.7 KB)
Subdocument 1 - 10-K - 10-K
Page 1 - UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Page 2 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 3 - CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTS
Page 4 - PART I
Page 5 - Our Market Opportunity
Page 6 - Our Strategy
Page 7 - Customer Technology Services Segment
Page 8 - Technological Excellence
Page 9 - Clients
Page 10 - Employees
Page 11 - If we are unsuccessful in implementing our business strategy, our long-term financial prospects coul
Page 12 - A large portion of our revenue is generated from a limited number of clients and the loss of one or
Page 13 - Our delivery model involves geographic concentration exposing us to significant operational risks
Page 14 - Uncertainty and inconsistency in privacy and data protection laws that impact our business and high
Page 15 - We may not always offset increased costs with increased fees under long-term contracts.
Page 16 - Our profitability may be adversely affected if we are unable to expand and maintain our delivery cen
Page 17 - Defects or errors in software utilized in our service offerings could adversely affect our business.
Page 18 - We have incurred and may in the future incur impairments to goodwill, long-lived assets or strategic
Page 19 - Our financial results may be adversely impacted by foreign currency exchange rate risk
Page 20 - The volatility of our stock price may result in loss of investment
Page 21 - ITEM 3. LEGAL PROCEEDINGS
Page 22 - PART II
Page 23 - Issuer Purchases of Equity Securities During the Fourth Quarter of 2018
Page 24 - N/A
Page 25 - ITEM 6. SELECTED FINANCIAL DATA
Page 26 - N/A
Page 27 - ITEM 7. MANAGEMENT S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Page 28 - Customer Strategy Services Segment
Page 29 - Our 2018 Financial Results
Page 30 - Critical Accounting Policies and Estimates
Page 31 - N/A
Page 32 - Revenue Recognition 2017 and prior years
Page 33 - Income Taxes
Page 34 - Goodwill and Indefinite-Lived Intangible Assets
Page 35 - Contingencies
Page 36 - Other Income
Page 37 - Customer Technology Services
Page 38 - Income Taxes
Page 39 - Customer Growth Services
Page 40 - Interest Income (Expense)
Page 41 - Cash and Cash Equivalents
Page 42 - Cash Flows from Financing Activities
Page 43 - Obligations and Future Capital Requirements
Page 44 - Debt Instruments and Related Covenants
Page 45 - Client Concentration
Page 46 - ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Page 47 - Cash Flow Hedging Program
Page 48 - Fair Value of Debt and Equity Securities
Page 49 - Management s Report on Internal Control over Financial Reporting
Page 50 - ITEM 11. EXECUTIVE COMPENSATION
Page 51 - EXHIBIT INDEX
Page 52 - N/A
Page 53 - ITEM 16. FORM 10-K SUMMARY
Page 54 - SIGNATURES
Page 55 - INDEX TO THE CONSOLIDATED FINANCIAL STATEMENTS OF TTEC HOLDINGS, INC.
Page 56 - Report of Independent Registered Public Accounting Firm
Page 57 - Definition and Limitations of Internal Control over Financial Reporting
Page 58 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 59 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 60 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 61 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 62 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 63 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 64 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 65 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 66 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 67 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 68 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 69 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 70 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 71 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 72 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 73 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 74 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 75 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 76 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 77 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 78 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 79 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 80 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 81 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 82 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 83 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 84 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 85 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 86 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 87 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 88 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 89 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 90 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 91 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 92 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 93 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 94 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 95 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 96 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 97 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 98 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 99 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 100 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 101 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 102 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 103 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 104 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Page 105 - TTEC HOLDINGS, INC. AND SUBSIDIARIES
Subdocument 2 - EX-10.32 - EX-10.32
Page 1 - N/A
Subdocument 3 - EX-10.84 - EX-10.84
Page 1 - Exhibit 10.84
Page 2 - d.
Page 3 - Exhibit C
Page 4 - 4. BENEFITS.
Page 5 - providedhoweverprovidedfurther
Page 6 - Continuation of Benefitstwelve (12) months
Page 7 - f. Termination Due to or Following Disability.
Page 8 - h. Continuing Obligations
Page 9 - j. Good ReasonConstructive Termination.
Page 10 - a. Non-Compete Undertaking
Page 11 - 8. MISCELLANEOUS.
Page 12 - Specified Employee
Page 13 - e. Severability.
Page 14 - ab initio
Page 15 - Exhibit A
Page 16 - Exhibit B
Page 17 - 5. Return and Prohibition of Removal of Company Property and Records.
Page 18 - 9. Age Waiver for Employee 40 Years Old or More:
Page 19 - 12. Confidentiality:
Page 20 - Exhibit C
Page 21 - Q. How many shares should I consider holding from each RSU grant to meet the holding Guidelines?
Subdocument 4 - EX-10.85 - EX-10.85
Page 1 - Exhibit 10.85
Page 2 - 2. COMPENSATION.
Page 3 - Reimbursement of Business Expenses.
Page 4 - 6. CHANGE IN CONTROL.
Page 5 - SeveranceExhibit B
Page 6 - Termination Due to or Following Disability.
Page 7 - Termination in Connection with Change in Control Event.
Page 8 - Change in Responsibilities
Page 9 - 10. NON-DISCLOSURE, NON-COMPETITION AND NON-SOLICITATION.
Page 10 - 11. IRSC SECTION 409A.
Page 11 - Cooperation.
Page 12 - Assignment and Assumption of Agreement.
Subdocument 5 - EX-10.86 - EX-10.86
Page 1 - Exhibit 10.86
Page 2 - 2. COMPENSATION.
Page 3 - f. Tax Liability and Withholdings.
Page 4 - 6. TERMINATION AND PAYMENTS, BENEFITS ON TERMINATION.
Page 5 - Termination by the Company for Cause.
Page 6 - Continuing Obligations
Page 7 - Good ReasonConstructive Termination.
Page 8 - from twelve (12) to eighteen (18) months
Page 9 - c. IRSC Section 409A.
Page 10 - Governing Law
Page 11 - ab initio
Page 12 - Exhibit A
Page 13 - Exhibit B
Page 14 - 4. Reimbursement for Business Expenses:
Page 15 - 9. Age Waiver for Employee 40 Years Old or More:
Page 16 - 12. Confidentiality:
Page 17 - Exhibit C
Page 18 - Q. Do I have to buy TTEC stock to meet this holding Guideline?
Subdocument 6 - EX-21.1 - EX-21.1
Page 1 - N/A
Subdocument 7 - EX-23.1 - EX-23.1
Page 1 - N/A
Subdocument 8 - EX-24.1 - EX-24.1
Page 1 - N/A
Subdocument 9 - EX-31.1 - EX-31.1
Page 1 - N/A
Subdocument 10 - EX-31.2 - EX-31.2
Page 1 - N/A
Subdocument 11 - EX-32.1 - EX-32.1
Page 1 - N/A
Subdocument 12 - EX-32.2 - EX-32.2
Page 1 - N/A
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